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Submitting a maintenance request is quick and easy through your Tenant Portal.

Log in to your Tenant Portal

• From the homepage or the Maintenance tab, click Request Maintenance.

Describe the issue

• Tell us what’s going on and include as much detail as possible.
• You can also upload photos to help us understand the problem faster.

Select the issue type

• Choose the option that best matches your problem.
• If none fit, you can search or select a different issue from the list.

Answer any follow-up questions

• Some requests may ask a few quick questions to confirm details or urgency.

Choose entry permission

• Let us know if maintenance has permission to enter if you’re not home.
• Add any helpful notes (pets, gate codes, special instructions, etc.).

Choose a preferred time (if available)

• You may select preferred maintenance times between 8:00 AM – 5:00 PM.
• If the issue is urgent or you’re available anytime, you can select that instead.

Submit your request

• Once submitted, your request is sent directly to our maintenance team or vendor.

 A maintenance emergency is any issue that poses an immediate risk to people, the property, or essential services and cannot safely wait until the next business day.

Due to Arizona’s extreme temperatures, the following are considered emergencies:

• Air conditioning not working when outside temperatures are excessively high
• No heat during cold weather
• Loss of power to the entire home
• No running water

For emergencies ONLY, call our emergency maintenance line:

Emergency issues include (but are not limited to):

• Active water leaks, flooding, or burst pipes
• Sewer backups or sewage odors
• Gas smell (leave the property immediately and call the gas company first)
• Electrical hazards, sparks, smoke, or fire risk
• No air conditioning during extreme heat
• No heat during cold weather
• Total loss of electricity
• Broken exterior doors or windows that compromise security

• After hours, weekends, and holidays:
  👉 You MUST call the emergency line above for emergencies.
• Texts, emails, and work orders are NOT monitored after hours or on weekends.
• Submitting a portal request alone will NOT notify emergency staff after hours.

If it is an emergency outside of business hours, calling the emergency line is the only way to reach us.

For non-urgent issues, please submit a maintenance request through the Tenant Portal. These are reviewed during normal business hours.

Examples of non-emergencies:

• Dripping faucets or slow drains
• Appliance issues (dishwasher, stove, microwave, etc.)
• Interior doors, cabinets, or hardware
• Minor electrical issues (single outlet or light not working)
• Cosmetic concerns
• Landscaping or irrigation issues